Refund Policy

1. Subscription Overview

SmartClinic offers subscription-based access to our clinic management platform. Payments are processed securely through Paddle, our Merchant of Record. All prices are displayed inclusive of applicable taxes.

2. Free Trial

All new clinics receive a 14-day free trial with full access to platform features. No payment information is required to start a trial. You will not be charged unless you explicitly subscribe to a paid plan.

3. Cancellation Policy

You may cancel your subscription at any time from your clinic's subscription settings page. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for subsequent billing periods
• You retain access to all features until the subscription expires
• Your data is preserved for 30 days after expiration, during which you can reactivate your subscription

4. Refund Eligibility

We offer refunds under the following circumstances:

• Within 7 days of your first subscription payment if you are not satisfied with the service
• If you were charged after a cancellation that was submitted before the billing date
• If a technical error resulted in a duplicate or incorrect charge
• If the platform experienced extended downtime (more than 24 consecutive hours) during your billing period

5. Non-Refundable Situations

Refunds are not available in the following cases:

• After 7 days of an active subscription (partial-month refunds are not provided)
• If your account was suspended due to a violation of our Terms of Service
• For plan downgrades — the lower rate applies from the next billing cycle
• For unused time on annual plans after the 7-day refund window

6. How to Request a Refund

To request a refund, please contact us within the eligible window:

• Email: [email protected]
• Include your clinic name, the email associated with your account, and the reason for your refund request
• Refund requests are typically processed within 5–10 business days

7. Plan Changes

Upgrading: When you upgrade your plan, the new rate is prorated for the remainder of your current billing period. You gain immediate access to the upgraded features.

Downgrading: When you downgrade your plan, the change takes effect at the start of your next billing period. You retain access to premium features until then.

8. Payment Processing

All payments are processed by Paddle (paddle.com), our Merchant of Record. Paddle handles all billing, tax collection, and invoicing on our behalf. For payment disputes or charge inquiries, you may contact Paddle directly or reach out to our support team.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Existing subscribers will be notified of material changes via email at least 14 days in advance.

10. Contact Us

If you have questions about refunds or billing, please contact us: [email protected].