Delete your Smart Clinic account

This page explains how to request deletion of your Smart Clinic (SmartClinic) account and the personal data associated with it. It applies to the Smart Clinic mobile app, published by Smart Clinic.

Option 1 — Delete from inside the app

1. Open the Smart Clinic app and sign in.
2. Go to the Profile tab.
3. Tap Delete Account.
4. Tap Request Account Deletion and confirm.

We record your request, begin processing it, and confirm completion by email.

Option 2 — Request by email

If you can't access the app, email us at: [email protected]

Send your request from the address registered to your account, with the subject "Account deletion request". Include your full name and the email address on your account so we can verify and process the request.

What data is deleted

When your request is processed, we permanently delete:

• Your account profile and login credentials
• Your personal contact details (name, email, phone number)
• Your app settings, preferences, and device / push-notification tokens
• All other personal data we hold about you that is not subject to a legal retention obligation

What data may be kept, and for how long

Smart Clinic is software used by licensed healthcare clinics. As a healthcare service, we may be legally required to retain certain clinical and billing records for a regulated period (for example, under medical record-keeping and tax/financial laws). Where your clinic is the controller of patient records, those records are managed by the clinic.

Any data subject to a legal retention obligation is kept only for the period required by law, is not used for any other purpose, and is permanently deleted once that period ends.

Timeframe

We aim to process deletion requests within 30 days and confirm completion by email.